Resources
Support for
your business.
Below, find information and educational resources on risk control, how to access your crime prevention kit, claims management and where to login to the IMA Risk Management Center.
Safety Solutions
Risk Control
IMA’s team of hospitality risk control experts partner with you to lower your total cost of risk. Our team is committed to understanding your business, working together to build a risk control program that works for you, and providing you with resources to address current and future risks.
Risk Control Educational Resources
Back Injury
Discover comprehensive resources on preventing back injuries in the workplace through proper ergonomics and safe lifting techniques.
Bloodborne Pathogens
Learn about the risks, prevention methods, and safety protocols related to bloodborne pathogens in various work environments.
Facility Security
Ensure the safety of your facility with essential information on security measures and risk management strategies.
Fentanyl Awareness
Increase your knowledge about the dangers of fentanyl and how to recognize and respond to potential exposure incidents.
Hazard Communication GHS Labeling
Understand the importance of GHS labeling and hazard communication in maintaining workplace safety and compliance.
Maintaining Temperatures in Restaurant Walk-In Coolers & Freezers
Learn how to maintain proper walk-in cooler and freezer temperatures to prevent spoilage, reduce food safety risks, and stay compliant with FDA regulations.
Personal Protective Equipment (PPE)
Access detailed guidelines on the proper selection, use, and maintenance of personal protective equipment in your industry.
Proper Glove Usage in Restaurants
Understand proper glove usage practices to prevent cross-contamination and support food safety compliance in your restaurant.
Protecting Young Workers
As summer hiring increases, many businesses welcome young and first-time workers who may have limited experience recognizing workplace hazards. This guide provides practical training and supervision strategies to help reduce injuries, promote compliance, and build a strong safety culture from day one.
Slip and Fall Prevention
Implement effective strategies to reduce slip and fall incidents and enhance overall safety in your organization.
Wind, Hail & Hurricane Preparedness
Severe weather can cause significant property damage, operational disruptions, and business interruption if organizations are not adequately prepared. This resource outlines practical strategies for protecting facilities, equipment, and critical operations before, during, and after severe weather events.
Workplace Adjustments During Extreme Heat Conditions
Discover practical adjustments to protect employees from heat-related illness and reduce risk while keeping kitchen operations running efficiently.
Digital Tools
IMA Risk Management Center
A unique web-based software suite of safety and risk management tools designed to empower your organization’s risk prevention efforts.
To learn more, or to sign up for a no-obligation webinar, contact the Risk Management Center.
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If you have trouble accessing the link above, use Internet Explorer 8 or newer or Firefox 3.6 or newer and paste this URL into your browser:
https://www.lossfreerx.com/foyer.aspx?guid=1cd40ce6-7461-47df-bddd-cef53830965a
Security Measures
Crime Prevention Kit
Safety is a top priority. Employees in the hospitality and food service industry can face a wide range of dangerous situations involving fellow employees or guests within the restaurant or out in the parking lot.
Arm your team with valuable tools to help prevent crime and violence and access guidelines to follow after an incident.
Security Measures
Fire Prevention Kit
A strong safety culture is critical to success. Employees in the hospitality and food service industry work in environments where heat, electrical equipment, and flammable materials are part of daily operations. Prepare your team with essential tools to reduce fire risk, recognize potential hazards, and respond confidently and effectively in the event of a fire.
Security Measures
Slip and Fall
Prevention Kit
Safety is a top priority. Employees in the hospitality and food service industry are exposed to everyday risks that can lead to slips, trips, and falls; whether inside the restaurant or out in the parking lot.
Equip your team with practical resources to help identify hazards, implement prevention strategies, and respond effectively to incidents. This kit includes customizable tools and guidelines to support a safer environment for both employees and guests.
Claim Guidance
Claims
What To Expect
The right processes before, during and after a loss can have a dramatic impact on the claims process.
Prior To Claim
Desired Client Outcome
An organized, structured claims process that enables the fastest and best outcomes.
Actions Taken
- Review current claims program to ensure appropriate coverages.
- Claims team with deep knowledge of the industry is assigned to manage any open claims.
- Claims team works with client to develop custom reporting procedures.
Before the Claim Is Filed
Desired Client Outcome
The right team is brought together, from all sides, to gain a holistic view of the claim.
Actions Taken
- Establish and maintain an ongoing dialogue with members of service team to ensure consistent service throughout process.
- Designated adjusters are brought on board.
- Predetermine settlement and consultative
amounts. - Place location coding.
- Select defense counsel.
Reviewing the Claim
Desired Client Outcome
Constant communication keeps the client informed and abreast of carriers’ likely response to the claim.
Actions Taken
- In-depth review of the claim to strategize on the best approach based on the claim facts.
- Determine your desired outcome.
- Identify any potential coverage issues.
- Respond promptly, advise and advocate.
Controlling the Claim
Desired Client Outcome
Ensure the carrier and adjusters are taking into consideration all factors to positively influence claims resolution.
Actions Taken
- Development of clear and concise action plans with your carriers.
- Proactively provide claims updates as often as necessary.
- Ensure claims adjusters are proactively using best practice to manage the claim.
- Provide written claim summaries.
- Communicate potential settlement prior to
claim closure.
Concluding the Claim
Desired Client Outcome
Implement learnings from experience to improve claims and risk control process.
Actions Taken
Continually monitor and revise protocols to decrease likelihood of future claims.
A good claim is a closed claim.
