AI, Capacity, and the People Advantage:

Insights from Greg Boothroyd

Kelly Bowman sits down with Greg Boothroyd, Chief People Officer at IMA Financial Group, to explore how organizations can approach the future of work with greater intention. Greg explains why leaders often focus too narrowly on the cost side of AI instead of its revenue and growth potential, and how technology should free capacity rather than replace people.

Greg discusses why the uniquely human elements of work (empathy, relationship-building, judgment, and coaching) will become even more valuable, along with IMA’s People Powered strategic pillar, the importance of role clarity and performance differentiation, and how culture is shaped by the experiences leaders create. He also shares why investing in managers as coaches is essential for sustainable growth. Whether you are evaluating AI tools, redesigning work processes, strengthening performance management, or building leadership capability, Greg offers a practical starting point for using this moment to strengthen what makes organizations effective.

Listen to this episode below.