Why Employees Stay:

Leadership Communication Insights from Gary Butterworth

Kelly Bowman connects with Gary Butterworth, a communication expert, speaker, trainer, and former broadcaster, to discuss why employee retention often comes down to the quality of the relationship between a leader and their people. Gary explains why perks and surveys are not enough, how one-on-one conversations build trust, and why stay interviews can reveal what exit interviews often miss.

They explore the difference between efficiency and effectiveness, the role of active listening, how leaders can create space for honest dialogue, and why Gary prefers to call stay interviews “bespoke career-centered conversations.” From practical questions leaders can ask to advice for handling unexpected responses, this conversation offers a clear reminder that employees are more likely to stay when they feel seen, heard, supported, and able to grow.

Listen to this episode below.