As an Operations Manager, you will provide guidance and solutions to internal commercial lines teams regarding workflow efficiency and compliance towards delivering exceptional service to our clients. We are currently seeking a passionate insurance professional to join our dynamic operations team in Overland Park, KS.
What You'll Do
- Supports and demonstrates IMA's core values
- Values and understands the importance of diversity, equity, and inclusion among all IMA associates
- Ability to think critically about a problem and present solutions to teams considering the impact to other offices and departments
- Develop, document, implement, and continuously refine workflows to ensure efficiency, and compliance across processes in Commercial Lines. Ensure workflows are scalable, easy to follow, and enhance the team's ability to deliver exceptional service.
- Engage with service teams in a professional, clear, and solution-driven manner. Ability to challenge ideas and offer alternative perspectives and solutions, explaining the rationale behind decisions made to gain efficiencies and foster alignment in order to meet company goals.
- Provide specialized P&C related reports (Power BI and Epic) for quality assurance and data integrity as requested
- Liaison to IMA IT Department to aid in interpreting needs of the business and solving technology issues
- Coordinate the utilization and monitor the workload of outsourcing partners that support IMA service teams, such as Resource Pro
- Support in training and mentoring associates through AMS integrations as needed
- Ad-hoc training support
- Assist with operational and workflow analysis and mapping for new partners as part of the agency management system conversion and integration process
- Independently support and manage multiple projects, meeting deadlines, and providing frequent and clear communication and status updates, including PowerPoint presentations, to leadership
- Performs other projects as assigned
You Should Have
- Five to ten years of similar or related commercial lines experience preferred
- Detail-oriented, organized, and capable of managing multiple tasks and deadlines.
- Strong critical thinking and problem-solving skills
- Ability to lead associates through required processes and demonstrate the importance of adherence to workflows
- Ability to develop and implement clear and effective workflows that improve operational efficiency
- A customer-focused mindset with a passion for improving processes and ensuring operational excellence.
- Experience with Applied Epic and MS Office products preferred (specifically Outlook, Power Point and Excel)
- High School diploma required
- Bachelor’s degree preferred or equivalent experience
#LI-MA1
Compensation & Benefits
Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.
Why Join IMA?
We’ve built a reputation for putting our associates first
What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and prosper as a team
We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry
- 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
- 2023 Inc. Magazine’s Best Workplaces
- 2023 Denver Business Journal’s Best Places to Work
- 2022-2023 Connecticut Top Work Places
- 2021-2023 Inc. 5000’s List of Fastest Growing Companies
- 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
- 2022-2023 Kansas City Business Journal’s Best Places to Work
- 2021-2023 Charlotte Business Journal’s Best Places to Work
- 2021-2023 Los Angeles Business Journal’s Best Places to Work
- 2021-2023 The Salt Lake City Tribune Top Work Places
- 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
- 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
- 2021 Dallas Business Journal’s Best Places to Work
- 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Company Culture
Change makers. Employee owners.
We’re hiring do-ers, go-getters, and the owners of tomorrow at IMA as we build the brokerage of the future.
See what it feels like to be supported by IMA on your career journey.