Resources
Support for
your business.
Below, find information and educational resources on risk control, how to access your monthly risk management self-assessment, crime prevention kit, claims management and where to login to the IMA Risk Management Center.
Safety Solutions
Risk Control
IMA’s team of hospitality risk control experts partner with you to lower your total cost of risk. Our team is committed to understanding your business, working together to build a risk control program that works for you, and providing you with resources to address current and future risks.
Risk Control Educational Resources
Back Injury
Discover comprehensive resources on preventing back injuries in the workplace through proper ergonomics and safe lifting techniques.
Bloodborne Pathogens
Learn about the risks, prevention methods, and safety protocols related to bloodborne pathogens in various work environments.
Facility Security
Ensure the safety of your facility with essential information on security measures and risk management strategies.
Fentanyl Awareness
Increase your knowledge about the dangers of fentanyl and how to recognize and respond to potential exposure incidents.
Hazard Communication GHS Labeling
Understand the importance of GHS labeling and hazard communication in maintaining workplace safety and compliance.
Personal Protective Equipment (PPE)
Access detailed guidelines on the proper selection, use, and maintenance of personal protective equipment in your industry.
Slip and Fall Prevention
Implement effective strategies to reduce slip and fall incidents and enhance overall safety in your organization.
Water Intrusion
Explore the causes, risks, and mitigation techniques for water intrusion to protect your property and maintain a safe environment.
Human Trafficking Awareness
Human trafficking awareness is vital for hotel and guest safety. There are necessary signage needs for hotels operating in the United State and apply differently depending on the laws of specific states. To better understand how human trafficking affects the hospitality industry and to learn about the signage requirements for your state, access the resources below.
Self Check
Risk Management
Self-Assessment
Click below to learn more about IMA’s risk control resources and access the monthly Risk Management Self-Assessment.
Digital Tools
IMA Risk Management Center
A unique web-based software suite of safety and risk management tools designed to empower your organization’s risk prevention efforts.
To learn more, or to sign up for a no-obligation webinar, contact the Risk Management Center.
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https://www.lossfreerx.com/foyer.aspx?guid=1cd40ce6-7461-47df-bddd-cef53830965a
Security Measures
Crime Prevention Kit
Safety is a top priority. Employees in the hospitality and food service industry can face a wide range of dangerous situations involving fellow employees or guests within the restaurant or out in the parking lot.
Arm your team with valuable tools to help prevent crime and violence and access guidelines to follow after an incident.
Claim Guidance
Claims
What To Expect
The right processes before, during and after a loss can have a dramatic impact on the claims process.
Prior To Claim
Desired Client Outcome
An organized, structured claims process that enables the fastest and best outcomes.
Actions Taken
- Review current claims program to ensure appropriate coverages.
- Claims team with deep knowledge of the industry is assigned to manage any open claims.
- Claims team works with client to develop custom reporting procedures.
Before the Claim Is Filed
Desired Client Outcome
The right team is brought together, from all sides, to gain a holistic view of the claim.
Actions Taken
- Establish and maintain an ongoing dialogue with members of service team to ensure consistent service throughout process.
- Designated adjusters are brought on board.
- Predetermine settlement and consultative
amounts. - Place location coding.
- Select defense counsel.
Reviewing the Claim
Desired Client Outcome
Constant communication keeps the client informed and abreast of carriers’ likely response to the claim.
Actions Taken
- In-depth review of the claim to strategize on the best approach based on the claim facts.
- Determine your desired outcome.
- Identify any potential coverage issues.
- Respond promptly, advise and advocate.
Controlling the Claim
Desired Client Outcome
Ensure the carrier and adjusters are taking into consideration all factors to positively influence claims resolution.
Actions Taken
- Development of clear and concise action plans with your carriers.
- Proactively provide claims updates as often as necessary.
- Ensure claims adjusters are proactively using best practice to manage the claim.
- Provide written claim summaries.
- Communicate potential settlement prior to
claim closure.
Concluding the Claim
Desired Client Outcome
Implement learnings from experience to improve claims and risk control process.
Actions Taken
Continually monitor and revise protocols to decrease likelihood of future claims.
A good claim is a closed claim.