Claims
File a claim.
IMA’s first goal is to help clients see around corners so claims don’t happen—but sometimes, risk is unavoidable.
IMA’s team of experts has a proven history of advising clients to help mitigate some consequences that may come from a badly managed or ongoing open claim. Effective claims management means not only lowering a client’s cost of risk, it also means getting clients back to business as usual, as soon as possible.
Your IMA Claims Representative
Whitten Claims Advocate
What to expect.
The right processes before, during and after a loss can have a dramatic impact on the claims process.
Prior To Claim
Desired Client Outcome
An organized, structured claims process that enables the fastest and best outcomes.
Actions Taken
- Review current claims program to ensure appropriate coverages.
- Claims team with deep knowledge of the industry is assigned to manage any open claims.
- Claims team works with client to develop custom reporting procedures.
Before the Claim Is Filed
Desired Client Outcome
The right team is brought together, from all sides, to gain a holistic view of the claim.
Actions Taken
- Establish and maintain an ongoing dialogue with members of service team to ensure consistent service throughout process.
- Designated adjusters are brought on board.
- Predetermine settlement and consultative
amounts. - Place location coding.
- Select defense counsel.
Reviewing the Claim
Desired Client Outcome
Constant communication keeps the client informed and abreast of carriers’ likely response to the claim.
Actions Taken
- In-depth review of the claim to strategize on the best approach based on the claim facts.
- Determine your desired outcome.
- Identify any potential coverage issues.
- Respond promptly, advise and advocate.
Controlling the Claim
Desired Client Outcome
Ensure the carrier and adjusters are taking into consideration all factors to positively influence claims resolution.
Actions Taken
- Development of clear and concise action plans with your carriers.
- Proactively provide claims updates as often as necessary.
- Ensure claims adjusters are proactively using best practice to manage the claim.
- Provide written claim summaries.
- Communicate potential settlement prior to
claim closure.
Concluding the Claim
Desired Client Outcome
Implement learnings from experience to improve claims and risk control process.
Actions Taken
- A good claim is a closed claim.
- Continually monitor and revise protocols to decrease likelihood of future claims.