claim advocacy & Management

OUR APPROACH

What to Know

Large losses are more common than ever before, whether from cyberattacks, natural disasters like floods and named storms, or liability claims from slip-and-fall incidents. The impacts facing your business from losses, large or small, can be drastic, including financial implications, operational disruption, reputational damage, legal and compliance risks, and future insurability. Having a strong claim advocacy team to support your business is crucial.

Our advocacy starts before a claim or loss occurs, beginning in the underwriting process. Our team works with carriers to establish essential claims protocols when coverage is placed, such as reserve change notifications, settlement consultations, designated adjusters, and agreed use of defense counsel. Setting these protocols in advance minimizes frustration and provides criteria for assessing an insurer’s service levels during the claims process.

When a claim does occur, IMA’s team of trusted advocates work diligently supporting you with prompt reporting, early intervention, and the pursuit of a timely settlement. IMA guides your business by proactively communicating with our carrier partners, claim adjusters, and all parties involved. Our team focuses on successful outcomes by:

• Advising on damage mitigation
• Assisting in the presentation of loss to the carrier
• Helping you understand your coverage
• Working to obtain the maximum benefit under your policy
• Serving as a voice and advocate in coverage disputes
• Facilitating timely resolution

In today’s challenging risk environment, having a dedicated claim advocacy team is more than a necessity—it’s a strategic advantage. IMA is committed to ensuring your business is well-supported, from the moment a claim arises to its final resolution. With our expertise and proactive approach, we aim to protect your interests, minimize disruptions, and help you achieve the best possible outcome.