ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:
- Supports and demonstrates IMA’s core values
- Values and understands the importance of diversity, equity, and inclusion among all IMA associates
- Communicates with injured employees, employers and insurance adjusters
- Monitors workers’ compensation indemnity claims; communicates with injured employees and reports back to client management
- Coordinates and educates client staff regarding work comp reporting, guidelines and procedures
- Interacts professionally and timely with injured employees and clients via email, phone, and in-person
- Performs functions of the role within an IMA office 0-50% of the time
- Maintains a proactive approach focusing on claim resolutions and strategies
- Advocates for the timely resolution of workers’ compensation claim matters for our clients
- Communicates pertinent claim information on a timely basis to internal and external clients
- Maintains strong relationships with clients
- Develops strong working knowledge of IMA systems and Carrier Interface Systems
- Strong to moderate technical skills and knowledge of workers’ compensation claim handling
- Demonstrates technical insurance and business acumen
- Arranges and conducts meetings with employer to discuss open work comp claims
- Develops strong relationships with internal and external clients
- Assists on Claims Projects, reports, loss runs, or other tasks as assigned
- Expands knowledge and expertise in all lines of coverage
- Handles additional accounts from a workers’ compensation advocacy perspective
REQUIRED EXPERIENCE AND SKILLS include but are not limited to:
- 2 to 5 years of similar or related experience
- Computer Systems skills
- Systems skills – Applied Epic, Carrier websites
- Experience with MS Office products preferred/required (specifically PowerPoint, Outlook, Word, and Excel)
- Limited travel required (10-15%)
- (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program or (4) work experience equivalent to a college degree
- Prior work comp claim experience preferred
- Required: strong communication skills and basic mathematical skills
- Ability to discuss and solve claim problems with clients and insurance carriers
The anticipated posting timeline for this opportunity is 10/07/2025-11/13/2025.
#LI-RH1
If this role is hired in Los Angeles County, CA the following applies:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prior Criminal history will only be considered after a conditional job offer is made and accepted. Applicants will have the opportunity to explain the circumstances surrounding any convictions, provide mitigating evidence, or challenge the accuracy of the background report.
Compensation & Benefits
Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.
Why Join IMA?
We’ve built a reputation for putting our associates first
What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and prosper as a team
We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry
- 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
- 2023 Inc. Magazine’s Best Workplaces
- 2023 Denver Business Journal’s Best Places to Work
- 2022-2023 Connecticut Top Work Places
- 2021-2023 Inc. 5000’s List of Fastest Growing Companies
- 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
- 2022-2023 Kansas City Business Journal’s Best Places to Work
- 2021-2023 Charlotte Business Journal’s Best Places to Work
- 2021-2023 Los Angeles Business Journal’s Best Places to Work
- 2021-2023 The Salt Lake City Tribune Top Work Places
- 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
- 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
- 2021 Dallas Business Journal’s Best Places to Work
- 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Company Culture
Change makers. Employee owners.
We’re hiring do-ers, go-getters, and the owners of tomorrow at IMA as we build the brokerage of the future.
See what it feels like to be supported by IMA on your career journey.