DESCRIPTION:
The Senior, IT Business Partner is responsible for building relationships with key business stakeholders to ensure that the IT organization, strategy and portfolio aligns to business strategy and objectives. They will also ensure that the business is aware of and aligns with the overall IT/technology strategy to help them take advantage of existing and evolving technology innovations.
The primary goal will be to work with the business to maximize the benefits of technology in the furtherance of our corporate business goals.
ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to:
Act as a Relationship Manager
- Build strong, collaborative relationships with business stakeholders
- Build strong, collaborative relationships with IT service owners
- Continuously improve, based on feedback from the business
Communicate With Business Stakeholders
- Ensure that effective communication occurs related to IT service delivery and IT project delivery
- Manage expectations of multiple business stakeholders
- Provide a clear point of contact within IT for business stakeholders
- Act as a bridge between IT and the business
Service Delivery
- Understand at a high level the services and technologies in use
- Work with the business to plan and make sure they understand the relevance and impact of IT changes to their operations
- Act as an escalation point for major issues with any aspect of service delivery
Project Delivery
- Ensure the delivery of IT projects assigned to the satisfaction of the business and IT
- Ensure that the project teams provide regular reports regarding project status, issues, and changes
- Work with project managers and business stakeholders to ensure projects requirements are well understood and documented and approved by all stakeholders
Knowledge of the Business
- Understand the main business activities for each department
- Understand which IT services are required to complete each business activity
- Understand business processes and associated business activities for each user group within a department
Advocate for Your Business Stakeholders
- Act as an advocate for the business – be invested in their success
- Understand the strategies and plans of the business and help develop an IT strategic plan/roadmap that maps to business strategies
- Help the business understand IT project processes
- Help the business develop proposals and advance them through the IT project intake and assessment process
Influence Business and IT Stakeholders
- Influence business and IT stakeholders at multiple levels of the organization to help achieve business objectives
- Leverage existing relationships to convince decision makers to move forward with business and IT initiatives that will benefit the department and the organization as a whole
- Understand and solve issues and challenges such as differing agendas, political considerations, and resistance to change
Knowledge of the Market
- Understand the industry – trends, competition, future direction
- Leverage what others are doing to bring innovative ideas to the organization
- Understand what end customers expect with regards to IT services and bring this intelligence to business leaders and decision makers
Value Creator
- Understand how services currently offered by IT can be put to best use and create value for the business
- Work collaboratively with the business and IT to define and prioritize technology initiatives (new or enhanced services) that will bring the most business benefit
- Lead initiatives that help the business achieve or exceed business goals and objectives
- Lead initiatives that create business value (increased revenue, lower costs, increased efficiency) for the organization
Innovator
- Lead initiatives that result in new and better ways of doing business
- Identify opportunities for using IT in new and innovative ways to bring value to the business and drive the business forward
- Leverage knowledge of the business, knowledge of the industry, and knowledge of leading-edge technological solutions to transform the way the business operates and provides services to its customers
Requirements:
Qualifications & Education
- Formal education and 10+ years of work experience in a relevant business or technology discipline
- A leader who has worked in a business-facing IT organization with demonstrated experience in partnering with business stakeholders
Skills
- Able to work with senior stakeholders to influence the status quo
- Offers constructive suggestions and acts as a trusted advisor to the business
- Highly motivated and self-directed; able to effectively prioritize and execute while under pressure
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Empathetic and with strong interpersonal skills; able to influence, negotiate and resolve conflict
- Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing
- Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities
- Able to offer creative, innovative, and strategic solutions to business challenges
- Facilitate and influence end to end engagement to achieve desired business outcomes
Knowledge & Experience
- Significant experience working in complex and customer-focused IT service delivery environment, in support of business strategy
- Excellent understanding of one or more business areas and a comprehensive understanding of IT organizations
- Broad knowledge of Technology and IT Architecture (Integrations, APIs, SaaS, Cloud Infrastructure)
- Understand emerging technologies and how the business can gain efficiencies specifically using Gen AI, RPA, ML and AI
- Experience facilitating change management involving business processes and organizational change
- Demonstrated knowledge of core business processes and operations (Insurance Industry is a plus)
- Demonstrated knowledge of strategic use of technology to optimize business objectives
- Understand and able to communicate core concepts and lifecycle of IT lines of service (e.g. hardware, software, security, project management)
- Understand and able to communicate complex business requirements to the technology teams
- Understand and able to communicate technology fundamentals to business teams
- Proven experience facilitating identification of creative solutions
- Proven experience conducting business analysis and soliciting, understanding, and verifying business requirements
- Able to communicate up and down the management chain, providing the appropriate message to the audience
The anticipated posting timeline for this opportunity is May 7, 2025 through June 6, 2025.
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Compensation & Benefits
Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.
Why Join IMA?
We’ve built a reputation for putting our associates first
What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and prosper as a team
We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry
- 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
- 2023 Inc. Magazine’s Best Workplaces
- 2023 Denver Business Journal’s Best Places to Work
- 2022-2023 Connecticut Top Work Places
- 2021-2023 Inc. 5000’s List of Fastest Growing Companies
- 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
- 2022-2023 Kansas City Business Journal’s Best Places to Work
- 2021-2023 Charlotte Business Journal’s Best Places to Work
- 2021-2023 Los Angeles Business Journal’s Best Places to Work
- 2021-2023 The Salt Lake City Tribune Top Work Places
- 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
- 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
- 2021 Dallas Business Journal’s Best Places to Work
- 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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