Client Resources

Support for
your business.

IMA’s expert service team stands ready to support your business in the event of a claim. Below are resources including forms, letters and carrier information specific to coverages for auto, employment practices liability, general liability, property, and workers’ compensation.

Duties in the Event of A Claim



  • Immediately send copies of any demands, notices, summonses, or legal papers received in connection with the Claim.
  • Cooperate with Nationwide in the investigation, settlement or defense of the Claim.
  • Assist Nationwide, upon their request, in the enforcement of any right against any person or organization, which may be liable to any insured because of injury or damage to which this insurance may also apply.
  • Panel Counsel Requirement: Nationwide has the right and duty to defend any Claim to which this insurance applies. There is a provision(rider) on the policy that dictates Fisher & Phillips shall defend ALL claims for the Sonic Franchise Employment Practices Liability Program.
Non-Urgent Issues
Urgent/Immediate Issues
What Constitutes as a Claim?

Employment Practices Claim means:

  • a. a written demand against an Insured for damages or other relief;
  • b. a civil, judicial, administrative, regulatory or arbitration proceeding or a formal governmental investigation against an Insured seeking damages or other relief, commenced by the service of a complaint or similar pleading, including any appeal there from;
  • c. a civil proceeding against an Insured before the Equal Employment Opportunity Commission or any similar federal, state or local governmental body, commenced by the filing of a notice of charges, investigative order or similar document; or
  • d. a criminal proceeding brought for an Employment Practices Wrongful Act in a court outside of document or receipt or filing of a notice of charges; brought by or on behalf of an Employee in their capacity as such. Employment Practices Claim does not include a labor or grievance proceeding, which is pursuant to a collective bargaining agreement


Additional Web Resources
  • Newsletters
  • Blogs
  • Subject matter booklets
  • State law guides
  • Resources that address key employment related HR issues
  • A state-specific employee handbook and policy builder
  • Live and on-demand access to topical webinars, some including HRCI credits for HR professionals
  • Online tools including forms, posters, policies, best practice guides and more


Carrier Information

RMS | Fortis Risk
Phone: 1-888-241-3304
E-mail: RIMA@fortisrisk.com

Carrier Information

McLarens
Phone: 1-800-813-6252
Email: RIMA@mclarens.com

Carrier Information

Zenith Insurance Company
Online Reporting: online.thezenith.com/ocr/index.htm
Phone: 800-440-5020
Email: firstcallnewclaim@thezenith.com

Hartford Insurance Company
Online Reporting: www.thehartford.com/claims
Phone: 800-327-3636 (24/7)
Email: lossconnect@thehartford.com
Fax: 1-800-347-8197